Frontier Communications agrees to improve Florida services

TALLAHASSEE -- Frontier Communications Corporation committed Thursday to improving communications and customer services in Florida, according to the office of state Attorney General Pam Bondi.

Bondi met with Frontier executives Wednesday, according to a press release, and the company has agreed to several changes to improve services.

"After a lengthy, productive meeting with Frontier executives, I am cautiously optimistic that Frontier disruptions in services will be quickly resolved," Bondi said in the release. "However, my office will continue to work with the company on each consumer complaint until they are all appropriately addressed."

Frontier executives reportedly agreed to: Frontier Communications will immediately prioritize addressing complaints regarding seniors and medically disadvantaged individuals;

A new Florida-based customer service number, 888-457-4110, has been established that will be answered by live representatives from 7 a.m. to 11 p.m. The company also has set up a Chat Live platform for those able to go online;

Frontier has instituted a "SWAT Team" to coordinate the rapid response to customer escalations and service outages;

Every customer who reported any out of service issue will be given a credit. The credit will be reflected on the customer's bill no later than the end of June with no contact necessary with the company to receive this credit.

On Monday, Bondi sent a letter to Frontier concerning dozens of service disruptions being reported by customers to her office.

As of Thursday morning, the AG's office had received 721 complaints about Frontier.

On Wednesday, Frontier provided the Attorney General with a written response to her letter addressing many of these issues.

Any Frontier customers experiencing problems can file a complaint with the Florida Attorney General's Office at MyFloridaLegal.com or 8669NO-SCAM.

This story was originally published May 12, 2016 at 11:55 PM with the headline "Frontier Communications agrees to improve Florida services ."