Attorney General Bondi asks Frontier Communications to improve customer service

TALLAHASSEE -- After receiving more than 100 complaints from Florida customers, Attorney General Pam Bondi has contacted Frontier Communications Corp. and sent a letter Monday asking the company to improve customer service.

Since Frontier acquired Verizon Communications wireless properties in parts of Florida last month at least 128 consumers have contacted the Attorney General's Office with complaints about Internet, security, phone and television services.

"The problems created during Frontier's acquisition of Verizon are leaving some Florida seniors without the security services they paid for, and to complicate matters, without telephone service, many of them may not even be able to dial 911 in case of an emergency," Bondi said in a news release. "I asked Frontier to do the right thing, fix these problems as soon as possible, and issue refunds to all consumers who have experienced an interruption in their services, without the customer having to request a refund."

Consumers have reported being placed on hold for up to two hours and poor customer service once they do reach a Frontier representative. Many report receiving higher than expected fees when trying to cancel accounts, the release stated. Dozens of consumers have confirmed those issues with the Herald.

Of the 128 complaints the Attorney General's Office received and forwarded to Frontier, the company has responded to fewer than half, according to the release.

To reach the company, email Consumer.Affairs@FTR.com or call 800-921-8101. Any Frontier customers experiencing problems should also file a complaint with the Florida Attorney General's Office by visiting MyFloridaLegal.com or calling (866) 9NO-SCAM.

This story was originally published May 9, 2016 at 11:36 PM with the headline "Attorney General Bondi asks Frontier Communications to improve customer service ."