Frontier botches Verizon takeover

The changeover from Verizon to Frontier Communications has been nothing less than disastrous.

We changed from FiOS TV to satellite, and when we called to remove Verizon’s TV service, we upgraded from 50/50 to 100/100 internet service. That move necessitated a change-out of our termination equipment.

In the process, we lost our telephone service due to some computer software issue, according to the tech who did the work here. After three calls to Frontier and four days after we lost phone service, we still can’t use our phone.

We both are seniors who belong to a number of organizations and rely on our phone service to work with them; our phone is not just for social calls.

I retired from BellSouth with 32 years of service — real service — and have never seen such a lack of response from what is supposed to be a communications company. If only some government entity would take action to correct this!

Both Verizon and Frontier should be held accountable for this awful lack of response. Those who made the decision to make this change should hang their heads in shame.

This story was originally published August 8, 2016 at 1:19 PM with the headline "Frontier botches Verizon takeover."