Garbage hauler complaints fumbled

Well, for the second week in a row I went to the edge of the street to retrieve my recycling container. I had problems last week in that it was not completely empty. So I made sure the recycling material was loose in the container and put it back beside the house.

This week I again put the container out. When I went to retrieve it I noticed that it was around half to a little more than half full.

I called Manatee County utilities. It was mentioned about containers being packed too tight that they wouldn’t empty. I explained that this was the second week in row this had occurred and that I had checked the container to make certain that the material was loose in the container.

I was told to leave the container at curb side, which I did. I noticed the next day it was as I had left it so I called Manatee County back and was told that an order had been submitted and that someone would be out by 6 p.m.

Well, it is 7 p.m. and no one from Waste Management has been by to pick the recycling up. So my expectation is that this coming week I am going to be facing the same issue and lack of response from Waste Management.

I understand I was not the only resident with issues with the new bins not emptying totally. Try calling a complaint in and see how long you hold to speak with an operator.

I know every call is not a trash complaint but the wait is interesting. The ladies I spoke with at the county were outstanding as are the company employees working the street. The handling of the complaint at Waste Management doesn’t meet standards.

This story was originally published October 7, 2016 at 6:34 PM with the headline "Garbage hauler complaints fumbled."