Florida

An alligator broke a woman’s window. Her insurance says gators are not covered

An elderly Clearwater woman’s insurance covers natural disasters — but it doesn’t cover gators.

Mary Wischusen, 77, found that out when she attempted to make a claim after her window was smashed by a visiting alligator.

It was denied this week.

The insurance company told Wischuen that damages associated with wildlife are not covered by her policy. That’s pretty much standard for most insurance companies in Florida.

Authorities believe the alligator saw its reflection in the window in May during mating season and rushed over, apparently finding itself rather attracted to itself.

But instead of snagging a mate, the large gator ended up in the woman’s kitchen and began thrashing about, breaking wine bottles and damaging her walls. At 11 feet long, it was almost the entire length of her kitchen counter.

“He just wanted a good time. ... I was stunned but happy no one was hurt,” Wischuen told the Miami Herald.

She also tried going through her condo association’s policy, but that doesn’t cover windows, she said, which is why she turned to her Florida Peninsula Insurance.

While her policy states that reptiles are not covered, Wischusen said it does cover acts of nature — and considered this incident to be just that.

“Gators never go into houses,” she said. “This is the exception that should be made.”

Her insurance company disagrees.

“Wild animal damage, including reptiles, is not covered under any of FPI’s policies at this time,” Florida Peninsula said in a statement to the Miami Herald.

“Condo association insurance policies typically cover the damage to a unit including broken windows, door, walls. . . . , not the unit owner’s policy,” the statement continues. “Although we sympathize with Ms. Wischhusen, FPI can’t arbitrarily make an exception.”

The only exception, the company’s policy states, is if the animal caused water damage “not otherwise excluded or limited elsewhere in the policy” to a household appliance or utility system such as plumbing, heating or air conditioning. The company would then cover the loss caused by the water.

Wischusen said she doesn’t know how much it will cost to fix the window, but she does know she won’t be able to afford it with her fixed income. If the insurance company or the condo association won’t pay up, she doesn’t know what she’ll do, but is hoping someone will be able to help her.

For now, the giant window is still boarded up with plywood.

A spokesman for Sentry Management Inc., the Eagles Landing Condo Association’s property management company, said he could not immediately provide detailed information because different properties can have different policies.

The spokesman said while there are “commonalities” in every policy, “each community has a different set of rules and standards in place based on what that community needs.”

This story was originally published July 18, 2019 at 11:10 AM with the headline "An alligator broke a woman’s window. Her insurance says gators are not covered."

Michelle Marchante
Miami Herald
Michelle Marchante covers the pulse of healthcare in South Florida and also the City of Coral Gables. Before that, she covered the COVID-19 pandemic, hurricanes, crime, education, entertainment and other topics in South Florida for the Herald as a breaking news reporter. She recently won first place in the health reporting category in the 2025 Sunshine State Awards for her coverage of Steward Health’s bankruptcy. An investigative series about the abrupt closure of a Miami heart transplant program led Michelle and her colleagues to be recognized as finalists in two 2024 Florida Sunshine State Award categories. She also won second place in the 73rd annual Green Eyeshade Awards for her consumer-focused healthcare stories and was part of the team of reporters who won a 2022 Pulitzer Prize for the Miami Herald’s breaking news coverage of the Surfside building collapse. Michelle graduated with honors from Florida International University and was a 2025 National Press Foundation Covering Workplace Mental Health fellow and a 2020-2021 Poynter-Koch Media & Journalism fellow.  Support my work with a digital subscription
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