Amazon Prime Customers Owed Payment From $2.5 Billion FTC Settlement

Some Amazon Prime customers are eligible to receive direct payments following the company's $2.5 billion settlement with the Federal Trade Commission (FTC), but time is running out to file a claim.

The lawsuit, filed in 2023, alleged Amazon coerced consumers into enrolling in Prime subscriptions and then made it difficult to cancel. Now, after a settlement, millions of customers are owed direct payments, but they have less than a month to make a claim.

Amazon's FTC Settlement

In September of 2025, Amazon and the FTC settled a lawsuit claiming that Amazon enrolled tens of millions of customers in Amazon Prime subscriptions without their knowledge or consent and made it difficult for customers to cancel those subscriptions.

As a result, Amazon was required to pay a massive sum of $w.5 billion, with a chunk of that money going directly to impacted customers.

"Amazon is required to pay $1.5 billion for refunds to customers affected by its unlawful Prime enrollment and cancellation practices," the FTC wrote in a notice. "Amazon is also required to pay a $1 billion civil penalty and cease unlawful enrollment and cancellation practices for Prime subscriptions."

Amazon denied wrongdoing, saying it makes it "clear and simple" for customers to both sign up and cancel subscriptions.

"Amazon and our executives have always followed the law and this settlement allows us to move forward and focus on innovating for customers," Amazon wrote in a statement. "We work incredibly hard to make it clear and simple for customers to both sign up or cancel their Prime membership, and to offer substantial value for our many millions of loyal Prime members around the world. We will continue to do so, and look forward to what we'll deliver for Prime members in the coming years."

Eligibility for the Payments

It's worth noting that only some Amazon Prime customers are eligible for the payments, according to the court order.

In order to be eligible, customers must have signed up for Prime between June 23, 2019, and June 23, 2025. They also must have unsuccessfully tried to cancel their Prime subscriptions or signed up through what the documents call a "challenged enrollment flow."

The "challenged enrollment flow" means any subscription started through certain pages on Amazon's website, including the "Universal Prime Decision Page, the Shipping Option Select Page, Prime Video enrollment flow, or the Single Page Checkout."

Submit a Claim

At the current phase of the payouts in the settlement, eligible customers must submit a claim to receive payment, and only eligible Amazon customers who used their Prime benefits 10 or fewer times over any 12-month period of enrollment can submit a claim in this phase.

Customers can make claims by filling out the form on the online portal. Submissions will be reviewed for eligibility. Claims can also be submitted via email by sending a completed claims form to info@subscriptionmembershipsettlement.com, though the portal is the quickest option.

Those who are eligible may receive up to $51. All claims must be submitted by July 27.

This story was originally published by Men's Journal on Jun 30, 2026, where it first appeared in the News section. Add Men's Journal as a Preferred Source by clicking here.

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This story was originally published June 30, 2026 at 4:12 PM.