Letters to the Editor

Bad experience shows need to check BBB background

Price gouging?

On Oct. 7, 2014 my washer would not spin out the water. I found a company in the yellow pages of the phone book.

The "technician" put a new water pump in and charged me $499. I found out later that this part cost only $107.10.

Then, on Jan. 5, I had the same problem. Same man came back and said I need a belt which he happened to have in his van. The belt was $79; the actual cost of this part is $12.95. I asked a neighbor to come over because of what I was charged earlier for the water pump.

My neighbor asked if this belt would be "free." The "technician" started to curse and swear at him while he was packing away his tools. He threw the damaged belt at him and told me it would cost $200 for somebody to come and install the $12.95 belt.

My advice: Before you call for any service, check to see if the company is registered with the Better Business Bureau.

Regina B. Richardson