Tourism

Even cruise ships can get frumpy. But look what $100 million can do.

Royal Caribbean spent $115 million to renovate one of its oldest ships

Royal Caribbean’s Navigator of the Seas underwent an $115 million makeover. Now its newest mission is to attract millennials to cruising.
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Royal Caribbean’s Navigator of the Seas underwent an $115 million makeover. Now its newest mission is to attract millennials to cruising.

At first glance, Royal Caribbean’s Navigator of the Seas may look like the same ship that launched 17 years ago. But when it steamed into PortMiami earlier this month after a $115 million makeover, Navigator definitely had a new-generation attitude, complete with blow dry bar, triple-tiered outdoor bar and a pool deck worthy of a chic South Beach hotel.

With new vessels clocking in a cool $1 billion-plus, refurbishing the dated-but-seaworthy makes good financial sense for every cruise line. But that’s where the similarities end.

Carnival Cruise Line is using its refurbishments to bring older ships up to the same standard as its newer vessels. For instance, Carnival is spending $200 million to transform its 2,988-passenger, 1999 Carnival Triumph into a newly branded vessel called Carnival Sunrise. When it debuts in April, it will feature a bigger water park, more cabins, a high ropes course and multiple dining options — all features found on its newest ships. Sunrise’s remake is part of a $2 billion program to update Carnival’s entire 26-ship fleet.

“Our brand has a broad appeal, we’re looking to add consistency across our fleet,” said AnneMarie Matthews, senior director of communications for Carnival. “We’ll try to be consistent so that all our ships have the favorites across the board.”

Norwegian Cruise Line is taking a similar tack. When Norwegian Sky emerged from its refurbishment earlier this year, the ship originally launched in 1999 included a Starbucks coffee shop, sushi bar and remodeled cabins. “We continue to elevate the guest experience and ensure a consistent feel across our fleet — one of the youngest at sea,” said Andy Stuart, CEO of Norwegian Cruise Line.

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Royal Caribbean’s newly renovated Navigator of the Seas docks at PortMiami on Friday, March 1, 2019. Royal Caribbean is in the process of spending $1 billion to renovate some of its cruise ships like this one. MATIAS J. OCNER mocner@miamiherald.com

Like Royal Caribbean’s Navigator, Norwegian Sky will offer three- and four-day sailings that often attract vacationers who have never cruised before. For them, the refurbishments mean fresh options, said Colleen McDaniel, senior executive editor of online site Cruise Critic. “Traditionally, cruise lines have relegated older ships to those sailings. So cruisers who can’t get away for a full week were often sailing on ships that felt a bit older and lacked fun features. Nowadays, there are really great options for everyone.”

Such shorter cruises also appeal to getaway-seeking millennials. And that’s where Royal Caribbean is putting the focus with its $1 billion initiative to upgrade 10 older ships by 2022. Some $100 million of that went to last year’s upgrade of Mariner of the Seas, first launched in 2003.

“Millennials are not coming back to us as much as we’d like, and new-to-cruise are coming to our oldest hardware. That’s the way we’re introducing them to our industry and then they’re not coming back either. How do you change that?” said Laura Hodges-Bethge, Royal Caribbean’s vice president of product development.

So Hodges-Bethge and her team set out to determine what it would take to get millennials and people who have never cruised before to consider cruising for their next weekend trip instead of going to an all-inclusive island hotel or booking a short-term beach vacation rental. Survey says: shallow pool deck, craft cocktail bar, sports bar, outdoor evening dining, and more adrenaline-rush activities.

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Jennifer Kadin, 37, and Matt Munowitch, 32, talk to Nalini Jagram, 18, a spa therapist at the blow dry bar while vacationing on Royal Caribbean’s Navigator of the Seas in PortMiami on Friday, March 1, 2019. Royal Caribbean spent $115 to upgrade the ship this year. MATIAS J. OCNER mocner@miamiherald.com

To test their new formula, they turned to the 4,000-passenger Navigator of the Seas.

When it was launched in 2002, Navigator was Royal Caribbean’s largest ship. It had two restaurants, a main dining room, two pools, and an indoor promenade — all features designed to fight boredom and attract baby boomers.

But for today’s millennials, that’s old school.

Hodges-Bethge and her team used surveys to zero in on the precise features that today’s young guests appreciate most.

“We’re maniacal about guest research, down to we know what kind of steakhouse and why,” she said. “Back then [in 2002] it was the same thing, not on the level of steroids it’s on now with the level of granularity we go into it with, but pushing the envelope and giving guests things they’ve never seen before.”

On a recent Navigator sailing from PortMiami, passengers young and older lounged in the foot-deep ledge of the pool and flocked to the new blow dry bar for styling sessions.

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From left, Craig Vanliere, Scott Folkert, Terry Miedema and Linda Miedema, tourists from Michigan, enjoy the Pool Scape while vacationing on Royal Caribbean’s Navigator of the Seas in PortMiami on Friday, March 1, 2019. Royal Caribbean spent $115 million to renovate the ship this year.. MATIAS J. OCNER mocner@miamiherald.com

Terry Miedema, a baby boomer from Michigan, first sailed on Navigator with his wife shortly after it launched in 2002. He came back for a spring break vacation with his wife and kids a few years later and returned to the ship for a third vacation post-renovation this March.

Today’s ships offer many more options than that first cruise, he said. “If you want it to be busy it could be. If you want it to not be, it didn’t have to be. Between the mini golf, slides, basketball court, there’s plenty to do if you want to do it.”

Eventually, though, cruise ships do retire after around 30 years in circulation. Instead of heading to Florida, retirement for a cruise ship may mean becoming a ferry.

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Taylor Dolven covers the tourism industry at the Miami Herald, where she aims to tell stories about the people who work in tourism and the people who enjoy it. Previously, she worked at Vice News in Brooklyn, NY, where she won a Front Page Award from the Newswomen’s Club of NY for a national investigation of police shootings.

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