According to the J.D. Power and Associates 2012 Home Buyer/Seller Satisfaction Study just released, Keller Williams Realty Inc. ranks highest in customer satisfaction in both the home buyer and home seller segments. Keller Williams Realty, Inc. achieved the highest scores in all measured factors across both segments, receiving the highest JDPower.com Power Circle Rating among its competitors overall.
The fifth annual J.D. Power and Associates study measures customer satisfaction with the largest national real estate companies within the home buyer and seller segments. Scores are determined by examining three factors of the home-buying experience: agent/salesperson; office and variety of additional services. For the home-selling segment, agent/salesperson; marketing; office and variety of additional services are examined.