This is a heads-up notice to anyone using FPL in Florida: Always call FPL before calling an electrician!
I had an electrical issue on Dec. 27 that was not an outage; my neighbors all had power so I assumed it was my problem only. In fact, I still had some power as my lights and outlets worked, but my refrigerator, dryer, AC and range did not. I called an electrician (a $298 Sunday emergency call) who discovered it was an FPL issue: I was getting 120V to my house instead of 240V. We called FPL and several service people came out, one who determined it was equipment damage and two others who fixed it, which took until 9:30 p.m.
Since it was an FPL issue, I called them on Dec. 31 to seek rebate of the $298 service call on my bill. FPL said "no!" Since I didn't call them first and they didn't recommend calling an electrician, they wouldn't pay. Apparently, even though all the FPL messaging on bills, online and everywhere says to contact them to "Report a Power Outage," which, again, this wasn't, customers are supposed to call them anytime there is any issue with electricity, no matter how limited or small the concern, before calling an electrician. Who knew?
Lesson learned! Everyone, call FPL every time you have a flicker, a surge, a burned out bulb, any kind of outage... flood their lines and maybe they will change this policy to a more reasonable and realistic one. Considering the recent request and approval for increases for "exploration" purposes, I am sure they can afford the extra customer service coverage.