TAMPA -- Quest Diagnostics, which has offices throughout Bradenton and Sarasota, is opening a new customer service center and has more jobs planned in Tampa.
Quest, which performs medical diagnostics, plans to build a 48,000 square-foot building to manage customer service and logistic operations for Quest's nationwide operations, complementing its national operation center in Lenexa, Kansas.
The center is expected to be up and running by 2015 and employ 350 people, according to the company, and will be a $9.3 million capital investment.
The two centers are designed to standardize service for its offices and employees nationwide. The Tampa center will also be the Madison, N.J.,-based company's home for its human resources shared services for its employees.
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"With this new center, Quest deepens our commitment to physicians, patients and the local community in Tampa and all of Florida," said James E. Davis, senior vice president, operations, Quest Diagnostics. "This new center will elevate Quest's customer services to the next level of responsiveness and quality. It reflects our commitment to delivering a superior customer experience and providing diagnostic insights that will help people lead healthier lives."
The Tampa center is expected to have a state-of-the-art logistics monitoring hub to track air and ground operations for Quest across the United States. The hub features 15 control stations and a 250-square-foot digital display for viewing the entire nationwide network, and will be staffed 24 hours-a-day, 7 days-a-week.
"Very few companies have as great an impact on health care as Quest Diagnostics, and we're excited that they have selected Tampa to serve their nationwide client base," said Tampa Mayor Bob Buckhorn. "This new facility will enhance our economic vitality and professional career opportunities, and strengthen our reputation as a center of commerce and innovation in health care."
Gov. Rick Scott heralded Quest's Florida expansion.
"Quest Diagnostics' investment in the Tampa Bay region is great news for Florida families. These 350 new jobs will mean more Floridians will be able to provide for their family and live the American Dream," Scott said.
In Florida, Quest operates full-service clinical laboratories in Tampa, Miramar and Orlando, several dermatological pathology-focused labs and offices. In Manatee County, Quest maintains labs in Bradenton, Ellenton and Lakewood Ranch.
"Tampa is a terrific community with a great pool of job applicants, and we look forward to building our presence here," said Jeffrey S. Shuman, senior vice president and chief human resources officer, Quest Diagnostics. "As an employer of choice, Quest is committed to giving our 45,000 dedicated professionals the support and tools to excel at serving patients and healthcare providers. Our new human resources shared services center in Tampa is designed to do just that, by providing high-touch employee services that empower our people to contribute their individual talents to delivering a superior healthcare experience."