Florida ranks consumers' top complaints for 2013

HERALD STAFF REPORTDecember 31, 2013 

TALLAHASSEE -- The Florida Department of Agriculture and Consumer Services on Monday released the top 10 consumer complaints filed this year. Consumers filed 47,226 complaints with the department's consumer assistance center in 2013. The top 10 most common complaints from Jan. 1 through Dec. 20 were:

1. Do Not Call - 18,862

2. Telemarketing - 3,626

3. Fuel - 2,708

4. Communications - 2,339

5. Landlord/tenant - 1,719

6. Real estate broker/salesperson - 1,572

7. Cable - 1,483

8. Credit/banking - 1,482

9. MV sales/accessories - 1,466

10. Travel/vacation plans - 1,436

Complaints about violators of Do Not Call has topped the list for four consecutive years. This year saw an increase of more 1,000 complaints, from 17,772 in 2012. The increase in complaints is consistent with the increase in subscribers to the Florida Do Not Call List.

For complaints filed against businesses regulated by the department, trained staff work to resolve the dispute through mediation and evaluate the business for compliance with statutory provisions. As a result, the department reports almost $3.5 million was recovered on behalf of Florida consumers this year. Consumers who believe fraud has taken place can contact the department's consumer protection and information hotline at 1-800-HELP-FLA (435-7352) or, for Spanish speakers, 1-800-FL-AYUDA (352-9832). For more information about the Florida Department of Agriculture and Consumer Services, visit www.FreshFromFlorida.com

Bradenton Herald is pleased to provide this opportunity to share information, experiences and observations about what's in the news. Some of the comments may be reprinted elsewhere in the site or in the newspaper. We encourage lively, open debate on the issues of the day, and ask that you refrain from profanity, hate speech, personal comments and remarks that are off point. Thank you for taking the time to offer your thoughts.

Commenting FAQs | Terms of Service