Lakewood Ranch speaker offers tips on improving worker motivation

jajones1@bradenton.comSeptember 13, 2012 

LAKEWOOD RANCH -- Barbara Glanz brought a blast of cheery enthusiasm to the Lakewood Ranch Business Alliance on Wednesday.

Her approach was all about "spreading contagious enthusiasm -- creating workplaces of passion, purpose and productivity."

While pay is important, surveys show workers rate interesting work and appreciation for work done as the two things they want most from their jobs, she said.

That's especially important in a tough economy. Showing appreciation for work done doesn't cost a company anything, said Glanz, who works with organizations to improve morale, retention, and service.

"Appreciation is a free gift. It costs nothing. It will change all of your relationships," she told the business leaders who gathered at Polo Grill and Bar's Fete Ballroom.

Many workers are in a "survival mode." Up to 80 percent of the workforce is only going through the motions, doing just enough to get by, she said.

The gap between what

managers think their workers want, and what workers actually want, can be wide, she said.

Managers may be surprised to learn that 68 percent of American workers said they received no appreciation for work done last year, she said.

"People don't quit jobs, they quit bosses," Glanz said.

Appreciation for work done, in the workplace and beyond can go a long way toward making somebody's life better, she said.

Glanz, who has brought her lectures to all 50 states and all seven continents, asked managers to think about the acronym CARE when approaching their day:

C for creative communication.

A for atmosphere and appreciation for all.

R for respect and reason for being.

E for empathy and enthusiasm.

"You can find a way that makes somebody's life better," she said.

Closing the enthusiasm gap starts with managers.

"Are you contagiously enthusiastic about the work you do? You're the leaders. If you're not, how do you expect your employees to be?" she asked.

Leading a life of positive passion is a choice.

Glanz said that her life is not perfect either, and that she has had her share of pain, including being mauled by a dog as a young child, an attack that required extensive plastic surgery to repair, and losing her husband and a child to illness. Despite that, she chose not to dwell on her pain, but on the positive.

"People may not remember what you say, and they may not even remember what you do, but they will always remember how you made them feel," she said.

Kerry Conboy of Webster University, the sponsor for Wednesday's luncheon, said what she took away Glanz' discussion was its emphasis on the Golden Rule.

"Treat others the way you want to be treated," Conboy said.

James A. Jones Jr., East Manatee editor, can be contacted at 941-745-7021 or tweet @jajones1.

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